Cancellations and changes by you.
If you cancel a reservation after our acceptance of your booking and payment has been taken and the credited funds have cleared and it is more than 72 hours before the arrival date, we will refund you the total amount for that reservation (or cancelled part) minus 15% to cover administration costs. If you cancel a reservation (or part of) on or after the tour date no claim for any refund can be accepted.
Cancellation requests are required in writing by email. Until then, you are liable for the full amount.
After our acceptance of your tour reservation(s) it may be possible for you to make non-cancellation type modifications, for another tour with a lower price but you will be charged 15% for the change.
If you make a change to your booking less then 72 hours before the arrival date, the amendment fee is 50.00 GBP.
Request for any change in your booking is required in writing by email. We will always try not to be unreasonable in the implementation of our conditions. Basically, there is always a cancellation fee, which is either 15% of the full value of the booking.